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Support Hours

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
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Emergency Support: Available 24/7 for critical security issues at security@weightlossproglab.com

Frequently Asked Questions

How quickly will I receive a response?

Most inquiries receive a response within 24 hours during business days. Support tickets are typically answered within 2-4 hours. Emergency security issues are addressed immediately.

Do you offer phone support?

Currently, we provide support via email and our help center. Enterprise customers have access to dedicated phone support and a customer success manager.

How do I get started?

Most users can start with our 14-day free trial. For organizations requiring volume pricing, custom contracts, or enterprise features, contact sales@weightlossproglab.com.

How do I report a security issue?

Please email security@weightlossproglab.com immediately. We take security very seriously and have a responsible disclosure program.

Where can I find technical documentation?

Visit our Documentation Center for comprehensive guides, API docs, and tutorials.

Do you have an office I can visit?

We're a remote-first company, but we're happy to arrange virtual meetings. For enterprise clients, we can schedule in-person meetings as needed.

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