Help Center

Our AI uses advanced vision models (GPT-4 Vision and Google Gemini) to analyze meals. Accuracy typically ranges from 80-95% depending on:

• Photo quality and lighting
• Visibility of all food items
• Complexity of the meal
• Portion sizes being clearly visible

Tip: For best results, take photos from directly above the meal with good lighting and include a reference object (like a fork) for scale.

Yes! You can edit or delete any meal log:

1. Go to your Dashboard and find the meal in your history
2. Click on the meal card to open details
3. Click the "Edit" or "Delete" button
4. Make your changes and save

WLPL supports the following meal types:

• Breakfast
• Lunch
• Dinner
• Snack

You can categorize each meal log to track eating patterns throughout the day.

• Patients: Individuals whose health you're tracking. They can be family members, care recipients, or yourself. Each patient has their own health records, meal logs, weight logs, medications, and vitals.
• Family Members: Users who have access to your household. They can view and manage patient records based on their assigned role and permissions.

Example: You might create a patient profile for your elderly parent and invite your sibling as a family member to help manage their care.

Household duties help families coordinate caregiving tasks:

1. Navigate to Household Duties from your dashboard
2. Create duties like laundry, shopping, medication pickup, etc.
3. Assign duties to family members or caregivers
4. Set schedules and recurring tasks
5. Track completion and get notifications

This feature is available on Family Plan subscriptions.

1. Go to Settings → Subscription
2. Click "Upgrade Plan"
3. Choose between Single Plan or Family Plan
4. Enter payment information
5. Confirm the upgrade

Upgrades take effect immediately, and you'll be charged a prorated amount for the current billing period.

1. Navigate to Settings → Subscription
2. Click "Cancel Subscription"
3. Confirm the cancellation

Your subscription will remain active until the end of your current billing period. You can reactivate anytime before it expires.

Enable Face ID or Touch ID for quick, secure access:

1. Go to Settings → Security
2. Toggle "Enable Biometric Authentication"
3. Follow the prompts to register your biometric data

Security: Your biometric data is stored locally on your device and never uploaded to our servers.

1. Navigate to Settings → Privacy & Data
2. Click "Export My Data"
3. Choose export format (JSON or CSV)
4. Click "Download"

You'll receive a complete export of all your health data, meal logs, weight logs, and account information.

If AI meal analysis is slow or failing, try these solutions:

• Check your internet connection
• Ensure the photo is under 10MB in size
• Try uploading a different image format (JPG, PNG, WEBP)
• Reduce image resolution if it's very large
• Refresh the page and try again

If the issue persists, contact support with your meal log ID.

Check these common causes:

• Verify you have a Family Plan subscription
• Confirm your role has permission to view patient data (Member or Admin)
• Ensure the family member has accepted their invitation
• Check that you're viewing the correct patient from the patient selector

If you're a Viewer role, you can only see data but cannot add or edit it.

Possible solutions:

• Ensure you've logged at least 2 weight entries (charts need multiple data points)
• Check that you're viewing the correct date range
• Verify you're looking at the correct patient profile
• Try refreshing the page
• Clear your browser cache

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password

The reset link expires in 1 hour. If you don't receive the email, check your spam folder.